Resources

This is considered to be one of the most important books on conflict management.

I recommend this to anyone with enough time to read it. 

Crucial Conversations is a great book that tackles straight-on the major dilemmas of any and all working environments (and some family ones) head-first. It examines multiple scenes and situations exemplifying the basic principles of managing misalignments. 

It's interesting and insightful and a good self-improvement resource for managers and team members alike.